FAQs

Is this a subscription service?

No, this is not a subscription service and you don’t have to commit to anything. When you create your account, you can select the weeks you would like to receive a delivery and just pay by the box (only $39). You can cancel your account at any time.

Is there flexibility with my delivery schedule?

Yes, in the profile section of your account you have the option to choose the weeks you want a delivery. We will send you a notification the day before your scheduled delivery day and if you’re out of town you can cancel the delivery up until the boxes leave our warehouse.

Do I have to pay a delivery fee?

No, If you live in one of our delivery zones, you can create an account to receive free delivery on your Bloomboxes.

I want to send a one-off one gift, do I pay a delivery charge?

Yes, for a gift delivery we do charge a fee. We do this because most gift deliveries need to be delivered on a scheduled date.

Do you ship nationally?

Yes, we ship across the US, but only for gift deliveries. For our account holder deliveries, our delivery zones include the Bay Area (SF, South Bay, East Bay and Marin), Petaluma and Sonoma, and Austin and Houston. We’re expanding our delivery zones all the time. For now, account deliveries only exist in our delivery zones.

How do I set up deliveries?

Once you create an account, a rolling calendar will appear. Decide which weeks you want your deliveries and then deselect any weeks you wish to skip. Our calendar shows up to three months ahead.
We’re totally flexible with changes and only charge your card on the day of delivery.

How do I cancel my account?

Email us at contact@matildasbloombox.com or click here

What if I just want to purchase one Bloombox?

You can purchase one box through the gifting section. Simply fill out the form with your information.

I have an account:

How do I order a vase? Let us know via email at contact@matildasbloombox.com. We’ll add it to your next delivery and charge your account.

How do I order flower clippers? Let us know via email at contact@matildasbloombox.com. We’ll add it to your next delivery and charge your account.

How do I order an add-on? We sometimes offer special add-ons for our account holders, which are announced via email. If you wish to order one of these items, simply select the prompt on the email and it will create an autopopulated email for you. We will add the item(s) to your next delivery.

Can I set up an account for someone else?

Yes, you can. However, please note you cannot have two emails per account so will have to choose between your email or the other person’s. Additionally, we can only have a credit card associated with one account in our systems so if you are an account holder trying to set up an account for someone else, you’ll have to use a different credit card.

When do I get charged for my delivery?

For account holder deliveries, your card is charged on the day your bloombox is delivered. For gift deliveries your card is charged at the time you place an order with us.

How do I redeem my credits?

Send us an email at contact@matildasbloombox.com with your name, address, phone number and the name of the person who gifted them to you.

How do I purchase credits (gift cards) for someone else?

Send us an email at contact@matildasbloombox.com. Anyone can purchase credits, not just account holders.

How do I track my delivery?

For account holders in the Bay Area, deliveries go out early in the morning. You can expect your Bloombox to arrive any time between 4:00am - 12:00pm on Tuesday or Wednesday, depending on your delivery date.For account holders in Petaluma and Sonoma, delivery day is Thursday, Austin is Tuesday and Houston is Wednesday.

If you have sent a box to an address that is not in one of our delivery zones, please refer to your FedEx tracking number for delivery updates.

If you have ordered a Bloombox as a gift or are concerned that your delivery is late or missing, please feel free to reach out to us at contact@matildasbloombox.com.